Swift Complaint Hub is a private and independent company with a web-based automated complaint resolution portal for receiving, reviewing, monitoring, and resolving complaints.

The platform allows us to serve as a plug between the involved business and affected customer. Swift Complaint Hub encourages and provides a seamless approach to handling complaints.

We are renowned experts when it comes to complaint handling, ensuring that all received complaints are treated with confidentiality and dealt with in a timely and efficient manner.

To file a complaint, you are required to sign up on our secure portal through www.swifthub.ng or via our mobile App (Swifthub Mobile) on the Google Play Store and IOS App Store.

After signing up and creating a complaint account on the portal, the complainant can then submit a concise complaint with any relevant supporting document.

As soon as a complaint is submitted, a tracking code is generated and sent to the complainant’s registered e-mail. This tracking code could be used to monitor progress of the complaint or allow you to engage with the complaint handler at any given time.

Once your complaint account is created, you will not require to sign up when you make subsequent complaints.

It is important to note that complaints can only be submitted through our designated complaint portal after you have signed up as required.

A complaint could be investigated and resolved immediately or may take time, depending on its complexity, nature and the cooperation of the reported entity.

While we are committed to providing a swift resolution for all our complainants, we urge you to provide us with an honest version of your complaint together with relevant documents; these will allow us to reduce the complainants' waiting time and reach a desired outcome in good time.

In conclusion, it takes between 3 to 21 working days to investigate, review, resolve, and conclude a complaint. If we need additional time to reach a resolution, we will contact the complainant via their registered e-mail.

We remain your dedicated, private, and independent complaint hub, shaping the future of complaints and customer service.

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