About

Who We Are Animate-shape

We are a virtual online company – leading the way in proffering resolutions to complaints.

We mediate, reconcile complaints and resolve any discrepancies that may have been discovered.

At Swift Complaint Hub, we are designed to take away the frustration and headache that comes with making a complaint.

Swift Complaint Hub, is a private, independent and trusted service provider. We are a dedicated, efficient, prompt and reliable online complaint expert, who pride ourselves in efficiently dealing with ignored complaints, delayed complaints, poor handling of complaints and malpractices within any system(s).

We don’t only describe the excellence of our service, we encourage you to experience efficiency and professionalism at its best even as we are known for our constant communication with our clients by helping with their questions, comments, concerns, problems and complaints.

Our 6 Make It Right Steps Animate-shape


  • Receive and confirm the content
  • Show Empathy
  • Provide Resolution Options
  • Agree on a resolution
  • Make it Right
  • Follow Up


Aim

To provide prompt resolution and eradicate unfair, unacceptable or otherwise not up to normal standard of practice.

Objective

Our priority is to ensure that every complainant is treated fairly and every complaint receives the attention it deserves.

Our Values

  • Customer Focused
  • Inclusive
  • Curious
  • Robust and Sustainable
  • Doing the Right Thing
  • Working Together
  • Thinking Long Term.

What We Don't Do Animate-shape

We are neither lawyers nor adjudicators, however we mediate in an attempt to make people involved in a conflict to come to an agreement and/or enabling them receive a response from any company they make a complaint about.

  • We don’t provide Legal Advice
  • We don’t award compensation
  • We’re not an emergency response service
  • We don’t represent complaints in court as witnesses
  • We can’t act as a spokesperson on your behalf
  • We don’t process requests for Police documents or provide Police reports
  • We don’t share your information with third parties
  • We don’t have the power to lay criminal charges or to take disciplinary action against who you complain about